Thursday, April 7, 2011

Inefficiency

We are all aware of the government's inefficiency, be it in the delivery of basic services, or catering to the requests of people who transact with government agencies. One such government agency is the Registry of Deeds of the Province of Cebu. Picture if you will, a computerized system in cataloging land titles and deeds, data logged requests, and the very important payment of processing fees with the cashier. As per the usual, the human factor is the weak link in this system. With the much ballyhooed computerization of the Land Registration Authority and the Registry of Deeds, one would assume that processing times would be quick. That's not entirely true, not for the Registry of Deeds of the Province of Cebu. The only cashier that they have would leave her post around 10AM in the morning to go to the Bank to deposit whatever amount they collected, leaving people with requests with nothing to do while waiting for her to return. In the meantime, the long queue of people waiting to pay the fees are getting longer and longer while she's away. Is that not inefficiency? Is that not stupidity at its grandest?

Transactions are bogged down, business deals frustrated, on account that the cashier is at the bank and the Registry of Deeds of the Province of Cebu do not have a reliever to receive payments in the meantime. A very weak link in the system of so-called efficiency. What efficiency?! I've been visiting the RD for the past three days, despite of my busy schedule, and it's the same thing over and over again.

Oh well, just another day in government inefficiency land.

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